Complaints and warranty
Guarantee Healthy Bakers
Healthy Bakers always tries to make sure the products are delivered to the customers in top condition. However, it can happen that an order does not arrive as it should during transport or something transporter, as a result of which you can claim the Healthy Bakers guarantee. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.Complaints about Healthy Bakers
It can always happen that certain things do not go the way you are used to from us. We encourage you to first report complaints to us by emailing klantenservice@healthybakers.nl.
If we do not come to an agreement together, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. As of February 15, 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission.
This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file your complaint through the platform of the European Union.
